General Terms and Conditions

These general terms and conditions apply to the purchase of products and services through the www.ica.cz e-shop.

They are issued in accordance with § 1751 of the Civil Code and define the basic rights and obligations of the Provider and the Customer.

1. Introductory provisions

For the sale of products and services through www.ica.cz, the following General Terms and Conditions of Business (hereinafter referred to as "GTC") apply, which further define and specify the rights and obligations of the Provider, which is the company První certifikační autorita, a.s., ID No.: 26439395, with its registered office at Podvinný mlýn 2178/6, Prague 9 - Libeň, 190 00, registered with the Municipal Court in Prague in Section B, Insert 7136, and the Customer. All contractual relations are concluded in accordance with the law of the Czech Republic.

Legal relations not expressly regulated by these Terms and Conditions are governed by Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code").

The Subscriber obtains products and services by sending an electronic order available at www.ica.cz, its acceptance by the Provider and payment of the purchase price (credit to the Provider's account).

2. Definition of terms

  • Price List means the price list of the Product as set out on www.ica.cz.
  • Certification Policy means the document containing the terms and conditions of provision and use of Products and Services available at www.ica.cz.
  • Order means a proposal to enter into a Product Contract sent via an electronic order form available at www.ica.cz.
  • The Provider is the First Certification Authority, Inc. ("I.CA").
  • Product means the products and services of I.CA offered through www.ica.cz.
  • Contract means a contract for the provision of the Product consisting of an Order and an e-mail by which the Provider informs the Customer of the acceptance of the Order.
  • Subscriber means a person who has entered into a Product Contract with I.CA.

3. Processing of personal data and their use

The execution of an Order via www.ica.cz involves the provision of certain personal data of Subscribers or potential Subscribers. In this case, the Provider will handle such data in accordance with applicable legislation, in particular in accordance with EU Regulation 2016/679 (General Data Protection Regulation) and Act No. 110/2019 Coll. on the processing of personal data, as amended. Personal data will be fully secured against misuse. Data will be stored and will not be shared with third party applications. The Provider-Controller may delegate the processing of the above personal data to a third party as a processor.

The Controller hereby informs the data subject (Subscriber) and provides him/her with explicit instructions on the rights arising from the EU Regulation 2016/679 and Act No. 110/2019 Coll., on the processing of personal data. That is, in particular, that the processing of personal data by the Provider is justified either by the preparation or performance of a contract with the data subject, compliance with legal obligations, the legitimate interests of the Provider, or the consent of the data subject to the processing of personal data. The data subject has, in particular, the right to access, rectify or delete personal data and the right to object to or withdraw consent to the processing of personal data.

In the event of a violation of his/her rights, he/she has the right to contact the Office for Personal Data Protection (supervisory authority) and request appropriate remedy. If the Subscriber wishes to exercise his/her above-mentioned rights against the Provider, he/she may do so at the email address info@ica.cz or at the above-mentioned postal address.

4. Ordering the product and concluding the contract

A condition for a valid electronic Order is the completion of all the prescribed data and requirements specified in the Order Form. The Customer shall have the right to check the entire Order Form and the entered data before the Customer finally confirms the Order. If the Subscriber wishes to change any item, this can be done by using the "Back" button, which will return the Subscriber to the previous steps. If the Subscriber agrees with the form of the Order, the "Submit Order" button will be used to send the Order for final processing. This dispatch is binding.

The Provider will send an e-mail to the e-mail address of the Subscriber specified in the Order with the acceptance of the Subscriber's Order ("Acceptance").

By submitting the Order, the Subscriber accepts these Terms and Conditions of the Provider and the price for the Product ordered. Once the Subscriber receives the Provider's acceptance of the Order (via e-mail), the Provider's offer for the ordered Product, including the price specified in the Order, is binding until the Product is delivered to the Subscriber, unless otherwise provided in a specific case in these Terms and Conditions. The Order is a draft Contract, where the Contract itself is concluded by e-mail acceptance of the Order by the Provider to the Customer. From that moment on, mutual rights and obligations between the Customer and the Provider arise, which are defined in the Contract and these GTC, which are an integral part of the Contract. In the event that the Customer fails to pay the agreed price within 10 working days, i.e. the amount corresponding to the agreed price is not credited to the Provider's account, the concluded Contract shall cease to be valid and both parties shall no longer be bound by it.

The Provider reserves the right not to accept the Customer's Order in the event of an obvious error regarding the price or description of the Product on the Provider's website. The Subscriber will be informed of the non-acceptance of the Order due to an obvious error by e-mail (which the Subscriber has indicated when filling in the electronic order form). An error in written information shall not bind the Provider if it is obvious to an ordinary consumer in relation to the content of the Provider's GTC and in the context of other information provided by the Provider.

The contract is concluded in the Czech language. The concluded Contract shall be archived by the Provider for its successful execution in electronic form for a period of 5 years and shall not be accessible to third, non-interested parties. Information on the individual technical steps leading to the conclusion of the Contract can be found in these GTC, where the process is clearly described.

5. Price and payment

The prices listed on www.ica.cz are quoted as final, including VAT. The price quoted for the Product at the time of ordering by the Customer shall apply as the price at the conclusion of the Contract between the Provider and the Customer.

The invoice issued on the basis of the Contract between the Provider and the Customer also serves as the delivery note. The Customer may use the Product only after it has been paid in full, i.e. payment has been credited to the Provider's account, unless otherwise agreed. If the Customer makes payment and the Provider is subsequently unable to deliver the Product, the Provider shall immediately return the performance to the Customer in the agreed manner. The time for reimbursement depends on the chosen method of reimbursement (bank transfer, postal transfer), but may not exceed 30 days from the moment when this impossibility arose.

6. Delivery conditions

6.1 Method of delivery

I.CA provides or arranges the following delivery methods:

The individual delivery methods are offered according to the current availability of the individual services and with regard to capacity and availability. In the event of force majeure or information system failure, I.CA shall not be liable for late delivery.

Shipping methods offered and their prices (all prices are inclusive of VAT):

  • Personal collection at the company's headquarters (0,00 CZK)
  • Delivery to the address by Czech Post (79,00 CZK)
  • Parcel to post office (59,00 CZK)
  • Parcel post (49,00 Kč)
  • Parcel abroad (399,00 CZK) - price does not include any customs fees

6.2 Other conditions

When picking up an order at a branch paid in advance, I.CA may require proof of identification (ID or passport) in order to prevent damage and to prevent the laundering of proceeds of crime. I.CA may refuse to deliver the goods without the presentation of one of these documents. This authority is derived from Article 2900 of the Civil Code, which establishes the duty of prevention and prudence.

The buyer is obliged to check the condition of the shipment with the carrier immediately upon delivery. The buyer is entitled to refuse to accept a shipment that does not comply with the purchase contract, e.g. because the shipment is incomplete or damaged. If the Buyer accepts such a damaged shipment from the carrier, it is necessary to describe the damage in the carrier's handover report.

The incomplete or damaged shipment must be reported immediately by e-mail to objednavky@ica.cz, a damage report must be drawn up with the carrier and sent to the carrier without undue delay by fax, e-mail or I.CA. Additional claims of incompleteness or external damage to the shipment do not deprive the Buyer of the right to claim the item, but give I.CA the opportunity to prove that there is no breach of the purchase contract.

7. Buyer's rights from defective performance and service

The Buyer is entitled to exercise the right to claim for defects that occur in the Product within 12 months of acceptance by the Buyer. The warranty period so contractually granted shall commence from the date of acceptance of the Product by the Customer. The Provider shall be liable to the Customer that the Product is free from defects on receipt. In particular, the Provider shall be liable to the Purchaser that at the time the Purchaser takes delivery of the Product, the Product has the characteristics agreed between the parties and, in the absence of agreement, such characteristics as the Provider has described or the Purchaser has come to expect in view of the nature of the Product and, based on the advertising carried out by the Provider, the item is fit for the purpose for which the Provider states for its use or for which a Product of this kind is normally used. The Product is in adequate quantity and measure and the Product complies with the requirements of the law. If the Product does not have the characteristics set out above, the Customer may also demand delivery of a new Product without defects, unless this is unreasonable in view of the nature of the defect; if this is not possible, the Customer may withdraw from the Contract. However, if this is disproportionate in view of the nature of the defect, in particular if the defect can be remedied without undue delay, the Customer shall be entitled to have the defect remedied free of charge. The rights arising from the defective performance shall not accrue to the Customer if the Customer has caused the defect itself, in particular because the item has been installed or used in an unprofessional manner or because the Product has been used for a purpose other than the usual one or the one specified by the Provider. Furthermore, liability for defects does not apply by its nature to damage caused by the Subscriber's inattention, natural disasters or other external influences, such as lightning or other atmospheric discharge, fire or water, or the effect of other non-standard phenomena such as surges in the power or telephone network, i.e. not by defective performance on the part of the Provider. In the event of a defect for which the Provider is liable, the Subscriber has the right to file a claim via the email address reklamace@ica.cz. The Provider is obliged to issue the Subscriber with a confirmation of when the right was exercised, what is the content of the claim and what method of handling the claim is required; as well as a confirmation of the date and method of handling the claim, or a written justification for the rejection of the claim. The Provider shall decide on the validity of the claim immediately, or in complex cases within three working days. This time does not include the time required for a professional assessment of the defect. The complaint, including the removal of the defect, must be settled without undue delay, at the latest within 30 days from the date of the complaint, unless the Provider and the Customer agree on a longer period. The expiry of this period in vain shall be considered a material breach of the Contract.

8. Return of the product - withdrawal from the contract

8.1 Right of withdrawal

The Subscriber who has concluded a Contract with the Provider via www.ica.cz has the right to withdraw from the Contract without giving any reason within 14 days from the date of conclusion of the Contract. The Provider hereby points out that this right does not serve as a way of resolving the delivery of a defective Product. For the purpose of exercising the right to withdraw from the Contract, the Customer must inform the Provider of its decision to withdraw from this Contract by sending a notice of withdrawal within the aforementioned period of 14 days to the Provider in the form of an unequivocal statement (e.g. a letter sent by post or by email) to the address above or by email to info@ica.cz. In order to comply with the deadline for withdrawal from this Agreement, it is sufficient to send a notice of exercise of the right to withdraw from the Agreement before the expiry of the relevant deadline.

8.2 Consequences of withdrawal from the Contract

If the Subscriber withdraws from the Contract with the Provider, the Provider shall refund to the Subscriber without undue delay, but no later than 14 days from the date on which the Provider receives information about the decision to withdraw from the Contract, all payments received, but only if the Product or part thereof has not been taken or consumed by the Subscriber. If the Subscriber has removed or consumed part of the Product, the Provider shall refund an adequate part of the price of the Product.

9. Final Provisions

In the event that the Subscriber considers that his/her rights have been violated, he/she may contact the Provider with his/her complaint via the email address info@ica.cz in order to settle the matter out of court. The Provider, the company První certifikační autorita, a.s., as the operator of www.ica.cz, is entitled to exercise the proprietary copyrights to this website in accordance with Act No. 121/2000 Coll., Copyright Act.

These GTC are displayed on the website www.ica.cz and thus enable their archiving and reproduction by the Subscriber. The GTC shall be valid to the extent and in the wording that appears on the Provider's website on the date of sending the electronic Order. By sending an electronic Order, the Subscriber confirms to the Provider that he/she has read these GTC and agrees to them. The Subscriber shall be notified of these GTC sufficiently prior to the actual execution of the Order and shall have the opportunity to familiarize himself with them.

The rights and obligations of the parties under the Contract shall be governed by these GTC, unless the Contract provides otherwise. If the Contract contains a provision deviating from the GTC, the wording of the Contract shall prevail over the wording of the GTC.

Contact

In case of questions or complaints, please contact us. (You will be notified of the outcome of the complaint within 3 working days)